Frequently Asked Questions
What type of warranty coverage is there?
All of the new machines purchased from BigTop Mining are covered by all their factory warranties. Each brand has varying warranty policies, but they typically offer coverage for one year.
Note: For certain suppliers, their warranty period starts at time of manufacturing.
Is there any support after the sale?
YES! We offer support to ensure you properly get your miners up and running. If you have any questions do not hesitate to reach out to us.
What happens when a machine is out of coverage?
If your machine is out of warranty, we will help to ensure you can get your miner working as needed! When you are a client to us, we offer free lifetime support to help get your miner working as needed.
Please feel free to contact us with any questions or issues.
What payment methods do you accept?
We currently accept all major credit cards and ACH payments.
What happens if my miner is damaged upon delivery?
Our goal is to make sure all of our customers 100% satisfied.
If your miner is delivered with any issues please reach out to us and we will work with you to make it right.
Why should I buy from BigTop Mining?
Buying a miner from BigTop Mining has many advantages. Here are a few:
- Customer service is our #1 priority. We have a great team who offers some of the best pricing in the industry.
- Top notch customer support. Our team is with you every step of the way in your crypto mining journey.
- We mine crypto too! This is very important in our opinion. We sell miners because we love the industry and want to see it’s continued growth. And we mine crypto because we believe in cryptos future. So, as the saying goes: “we talk the talk AND walk the walk”.
We answer some of the most common questions with ASIC crypto mining.
How Do I Setup a Crypto Wallet?
One of the important things to do when you start your mining journey is to setup a crypto wallet.
What Do I Need To Get Started in Crypto Mining?
Aside from purchasing a crypto miner, there are a few other needs before you can get started.